Frequently Asked Questions

Please take the time to go through these frequently asked questions with their answers. Your concerns may have already been covered here.

Courses may be access via My Courses. You need to be logged in to view your courses.

If you have technical difficulties, the following troubleshooting usually helps:

1) Check your Internet connection;

2) Log in via another device;

3) Clear your browser of cookies.

If the technical issue persists, reach out via Contact Us.

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Posting on social media about your complaint does not help anyone. Neither does filing a dispute in your preferred payment gateway will help without us even knowing that you are experiencing difficulties. Rest assured that you will be completely refunded if the problem is unresolved or persists.

We want to continue providing online courses. However, it is threatened by those who create problems, particularly those who seek validation and likes from making online complaints – without even making any attempts to reach out first.

There are free and paid courses.

Paid courses are through monthly subscriptions/recurring payments.

Yes, there is a digital certificate issued for each course.

Once you complete a course, you can download a digital certificate of completion.

Payment may be made via online payment gateways (e.g. Stripe, Paypal) made available at the checkout.

Please note that it is only the payment gateway that collects your payment information. We do not collect any payment information.

You click on the desired course, and it will take you to a checkout. If it is free, no payment will be needed. If it is paid, payment is required.

You can finish the course at your own pace. However, please note that courses are on monthly subscriptions/recurring payments. That means you will be continually billed monthly unless you complete the course or unsubscribe.

You can take as many courses as you want.

You must have a device that can connect to the Internet. The device may be a personal computer, laptop, tablet, mobile phone, or any other mobile device.

If you have technical difficulties, the following troubleshooting usually helps:

1) Check your Internet connection;

2) Log in via another device;

3) Clear your browser of cookies.

If the technical issue persists, reach out via Contact Us.

After logging-in, you will be able to access the course content by clicking on the course or going to My Courses.

Your account will be automatically and permanently deleted after at least 90 calendar days of inactivity.

No. You must log out of other devices and login to your preferred device. Concurrent login from several devices is prohibited as a security measure and to avoid account sharing.

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